Shipping & Delivery

We aim to dispatch all orders from our Christchurch Warehouse on standard weekdays within 3 business days.  

 

Delivery is within 2-4 business days from dispatch at our warehouse to your door.  Our rural customers will need to add an extra 1-2 business days to this timeframe.  

 

Our delivery providers usually deliver Monday through Friday.   

 

In some cases, there may be delays, caused by extreme weather conditions, or during holiday and peak periods. With remote deliveries, it’s also possible to have further delays as they rely on local transport schedules. 

We offer $22 Flat Rate Shipping throughout New Zealand, including rural locations. 

 

For our valued customers residing on the Chatham Islands and Great Barrier Island, we offer a flat-rate shipping fee of $150.00 to most postcodes in these unique locations. 

We understand timing can be a challenge and sometimes life is unpredictable. Unfortunately, we cannot hold orders in our warehouse to dispatch later. 

 

Once an order is placed, we aim to have it dispatched within 3 business days, with standard shipping times applying thereafter.  

 

If you will be away on holiday or in the process of moving house, etc. we'd advise to use an alternative delivery address. 

We use a courier service who typically deliver between Monday to Friday, 9am to 5pm. A specific delivery date or time is unable to be scheduled (or booked in) as deliveries are based on the courier’s schedule. 

The couriers are not issued with work phones, so cannot call before or during the day of delivery and advise of a specific time for delivery.  

 

Once your order is shipped, you’ll receive a separate email to confirm the dispatch and tracking for the delivery.