How do I purchase a product from Mocka?
- - Select any product, either by browsing the different sections of the website, or using the search box at the top of the website.
- - View the selected product and click on the photograph to zoom in and see details. You can also view more product information on the product page.
- - Select a product and add it to your basket. You can then choose to continue shopping or proceed to complete your order.
- - When you click on “check out” you will have the option to register as a customer (which doesn’t take long, and it saves you having to enter your address and other details when you place your next order!) or login if you have already purchased from us. If you have forgotten your password simply click on the password request and you will have a new password sent to you straight away.
- - Select a payment method: Visa, Mastercard, Bank Transfer or Afterpay – or enter your gift voucher code if you have one.
- - Confirm your order.
- - You will receive an email confirming your order.
How can I be sure that I’ve made my purchase correctly?
You will also receive a confirmation email. If you do not receive an email, please check your Spam folders, as certain providers can occasionally identify Order Confirmation emails incorrectly as Spam. If you cannot find the order confirmation email anywhere within your email account, please contact us at email@example.com.
How can I pay for my order?
I can’t enter my delivery address
If your address is not being recognised, please try to just type in the suburb then select it from the drop down options. This will then enable all fields so you can manually enter your billing and shipping address.
Alternatively, some browsers do not show all fields and this may cause an issue, are you able to try an alternative device such as a PC or a mobile device?
Can I use a discount code on my order?
Only one discount code can be used per order.
Discount codes cannot be used for sale products, to purchase gift vouchers or in conjunction with any other promotion. If our website is not processing your discount after a valid discount code is entered, or if the discount code entered is not accepted when you click Apply Code, then please email your order together with your discount code to firstname.lastname@example.org.
Can you hold an order and dispatch at a later date?
I’ve entered the wrong email address for my order
Why will my discount not work on package deals?
No further discounts apply in addition to the package price.