Do you have a retail shop where I can view products?
Can I purchase or redeem a gift voucher?
Is it possible to receive regular information via email about Mocka’s latest products and special offers?
Can I cancel my Mocka email newsletter subscription?
What if I purchased a product on pre-order?
When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.
Do you pre-order products or take back orders?
Do I have a Mocka account?
To check if you have an existing website account, try entering your email address on the Forgotten Password to reset it. If you have an existing website account, it will send you a temporary password so you can access your account. If not, it will tell you that you do not have an existing account.
How Do I Use The 'View In Home' Feature?
This feature will work on most modern mobile devices (2017 upwards), if you cannot get it working you may need to update your software to the latest version in order to view the 3D model.
Please note that products may not be 100% accurate in terms of materials and specifications, the 3D models are purely to give you an idea of size and style of the item relative to your own home's dimensions.