Mocka offers a 365-day warranty on all our products. We will either credit, replace, or refund the original purchaser in line with this warranty. The warranty covers all manufacturing faults and defects. However, it does not cover wear, and tear or damage caused by use, accident, or failure to follow instructions. Please note any modifications made to the product will void the warranty. Our warranty is valid for 365 days from receipt of your order and is only valid for the original purchaser of the product.

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive.  

We aim to dispatch it to within 3 business days of arrival. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. 

Who doesn’t love a discount code? Here are some tips to make sure you use the discount code properly to take full benefit of it:  

• Remember only one discount code can be used per order 
• Enter the discount code in the box labelled 'Gift vouchers and promo codes' at the time of checkout. 
• It’s very important that you use the discount code at the time of purchase, we cannot honour a refund after the purchase has been made. If you are having issues with the discount code, please contact us. 
• Discount codes must be valid. A discount code might be invalid if it has expired or has already been used.  
• If our website is not processing your discount after a valid discount code has been entered, or it is not being accepted when you click Apply Code, then please contact us. 
• Discount codes cannot be used for products that are on sale, have already been discounted, package deals, pre-order items or in conjunction with any other promotion. They also cannot be used to buy gift vouchers. 

We offer $22 Flat Rate Shipping throughout New Zealand, including rural locations.

Please note that this excludes the Chatham Islands and Great Barrier Island. Shipping will be calculated in your shopping cart for the following postcodes: 8942, 8016, 0960, 0961, 0962, 0963, 0991.