This page sets out the terms and conditions on which we sell products (Products) listed on our website www.mocka.co.nz (our Website) to you. Please read these terms and conditions carefully before ordering any Products from our Website.
You can access these terms and conditions at any time from the bottom of any page of the Website.
Purchasing from mocka.co.nz
A. You are legally capable of entering into binding contracts; and
B. You are at least 18 years old; and
C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.
Products displayed on our Website can be purchased using a secure online Mastercard or Visa transaction facility. We use SSL encryption and a secure, PCI-compliant payment gateway to ensure your security at all times. We also accept internet banking, Afterpay and Mocka gift vouchers as methods of payment on our Website. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purpose of completing the transaction to purchase the Products ordered.
When purchasing Products, you will be asked to register your email address to complete the purchase. You will also have the opportunity during the checkout process to subscribe to our email newsletter, but you are welcome to not tick this box if you do not want to join up to receive emails containing special offers. This means we will not contact you with promotional communications, but we will still hold your details for shopping purposes (which you can alter at any time by logging in). We may also contact you in direct reference to your order.
Mocka Competition Terms and Conditions
B. We will determine the winner(s) at our sole discretion.
C. We will attempt to notify winner(s). If the Competition is run via a social media channel, we will attempt to notify the winner(s) by a message or comment on the social media channel concerned. If we are unable to reach the winner(s) within 7 days, we reserve the right to nominate a new winner. A list of recent winners is available here.
D. By entering a Competition, entrants:
i. grant Mocka permission to use their name(s) and hometown in winner announcement posts and/or notifications, as well as the unrestricted right to use (anywhere in the world and in any medium) any images submitted by entrants as part of the Competition; and
ii. agree that Mocka will not be liable in any way whatsoever, in relation to the use of their name, social media profile and/or any images submitted as part of the Competition.
E. Any prizes offered as part of a Competition will be as described by Mocka. Prizes are not transferable and are not redeemable for cash. Taxes on any prizes are the responsibility of the winner. In the event that the prize specified in the Competition becomes unavailable for any reason, we will substitute a prize of similar value. Winners receive prizes entirely at their own risk.
F. By entering a Competition, entrants acknowledge that the Competition is in no way sponsored, endorsed or administered by, or associated with, any social media platform (including Facebook, Instagram, Twitter and/or Pinterest).
G. Mocka reserves the right to amend, vary, extend or discontinue a Competition at any stage, for any reason.
H. Employees of, and contractors to, Mocka are not eligible to enter Competitions or win prizes; they will be disqualified.
I. Entry to a Competition is only open to New Zealand residents aged 18 years or over.
J. To the full extent permitted by the law, Mocka will not be liable for any injury, damages, expenses, or loss whatsover (whether direct or indirect) to persons or property as a result of any person entering into the Competition or accepting or using any prize, including without limitation non-receipt of any prize or damage to any prize in transit.
K. By entering a Competition, you are agreeing to receive marketing material from Mocka. You may unsubscribe at any time using the link in any message received from us.
L. By entering a Competition, all entrants are deemed to have accepted these terms and conditions.
These terms and conditions apply to all competitions and promotions run by us, or on our behalf, including those undertaken via any social media channel (each a Competition). These terms do not apply, and we accept no responsibility for, competitions and promotions run by or on behalf of any party other than Mocka (regardless of whether our products are part of the competition or promotion).
Mocka Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. Mocka is not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it are subject to the terms of trade as set by Mocka, which may change from time to time.
Gift Voucher value expires 3 years after purchase.
Pricing and Product Availability
Discount codes, product bundles or buy and save discounts on multiple products are not to be used in conjunction with any other offers. For example, you cannot use the automatic discount of the bed + mattress combo when using a discount code.
All prices on our Website are in New Zealand Dollars (NZD) and include GST.
Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.
We reserve the right to make minor alterations to reviews for the purpose of fixing obvious errors, or removing offensive language.
Social Media Image Submissions
We take no responsibility for how others choose to share, comment on or engage with user images after we have posted.
The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the Product only.
If you have any issues with any Product that you have received, please email us at email@example.com and provide the order number, the name of the item at fault and full details of the fault (including photos if possible).
New Zealand Statutory Compliance
Mocka is also aware of its obligations under the Fair Trading Act 1986 and we strive to ensure that our customers are not misled, either intentionally or unintentionally.
All copyright enquiries can be directed to MPB Marketing Limited, 6 Stark Drive, Wigram 8042, phone (03) 384 1858 (please note that this is a warehouse facility only, not a retail store).
All images and photographs on the Website may not be copied, reproduced or edited in any form without prior written (including email) approval from Mocka.