Shipping & Delivery

Where can I receive my order?

We can send your items to any physical address within New Zealand (being the mainland North Island, South Island and Stewart Island – for delivery details concerning the Chatham Islands and Great Barrier Island please see the information below).  We use a signature required courier service, so wherever possible, we recommend you use a business address if you are unlikely to be home during working hours.
 
If you wish to receive your items at an address where you are unlikely to be at the time of delivery (i.e. your home address if you work during the day), please make a note in the comments section of your order, to confirm that our courier is authorised to leave your items without a signature.  In these circumstances, we cannot be responsible for loss or theft of the items once delivered.  

Please note we are unable to deliver to a Post Office Box or Private Bag.  

How long will my order take to arrive?

Delivery time usually takes two to four working days, although allow an extra working day or two for rural deliveries.  
If the items you have purchased are in stock we will always endeavour to send them to you as soon as we possibly can, which is usually the same day for order received before 11am, or as soon as our warehouse reopens if you order during the weekend or overnight.  Please note that if you order during a sale, dispatch can sometimes be delayed by a short period due to high volumes.

Deliveries are made by our courier Monday through Friday only.

How much do I pay for delivery service?
We offer free delivery New Zealand wide, including rural deliveries.  Please see our policy on delivery to the Chatham Islands and Great Barrier Island below.

Can I track my order?

All products are dispatched via track and trace courier.  When your order is dispatched you will receive an email from us confirming that your order has been dispatched and advising your tracking number which will link to our courier’s web page so that you can keep an eye on progress.

What if I live in the Chatham Islands or Great Barrier Island?

As with the majority of items sent to the Chatham Islands and Great Barrier Island, you may nominate to have your delivery sent to the Chatham Islands/Great Barrier Island distribution centre.  We will deliver to those mainland distribution centres for free.  From that point, it is your responsibility to arrange delivery at your cost.

What if I purchased a product on backorder?

Our products are popular and they often fly out the door very fast.  When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives.  

When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day.  While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands.   Sometimes products arrive earlier and occasionally they arrive later than our original estimated date.  We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.  

Do you ship outside New Zealand?

Sorry we currently only ship products sold at mocka.co.nz to New Zealand addresses.

If you wish to have your order sent to an Australian address, please purchase via our Australian website mocka.com.au (and use the Australian address as both your billing and shipping address).  Please note that our Australian website prices and products often differ from our New Zealand site.