how can we help?
What happens if a product I want is out of stock?
If a product is out of stock, we will try to restock it as soon as possible. If we have confirmed details for the date when the product will be available again, we will include these details on the product page on our website. In some cases, we will also allow you to submit your email on the product page, and when the product returns to stock you will be emailed to notify you that the product is available.
Please be aware we do not accept pre-orders unless advertised on the specific product page.
Will I receive the same product that I see in the photo?
Great care has been taken to ensure true accuracy of all product colours shown on our website. We only photograph the genuine item that you will receive. However please note, colours, shades and wood grains can appear different on your computer or phone depending on your personal colour settings.
Will I have to assemble my product when it arrives?
Please be aware that most of our products require assembly as they are sent flat-packed to minimise damage in transit.We include assembly instructions both in the box and also online on the product information page if you require a digital version.
Will my products match each other?
Our product ranges are designed to match each other within a given range (e.g. a Jesse Bedside Table will match a Jesse Entertainment Unit), however products purchased from different ranges will not match each other. In particular, our 'natural' tones can differ between ranges, so please be aware of this when purchasing products across different ranges.
Are product dimensions available?
All our assembled product dimensions are available on the individual product pages. The heights are inclusive of the legs. This will help you to work out if a particular product will fit in your home!
Can I exchange or swap out an item in a package deal?All our package items are fixed and cannot be swapped out or exchanged with any products not already listed as an option on the website page.