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Ordering & Payments
  • How do I purchase a product from Mocka?

    Shopping at Mocka is super easy - just follow these steps: ...Read more

    • Select any product, either by browsing the different sections of the website, or using the search box at the top of the website.
    • View the selected product and click on the photograph to zoom in and see details. You can also view more product information on the product page.
    • Select a product and add it to your basket. You can then choose to continue shopping or proceed to complete your order.
    • When you click on “check out” you will have the option to register as a customer (which doesn’t take long, and it saves you having to enter your address and other details when you place your next order!) or login if you have already purchased from us. If you have forgotten your password simply click on the password request and you will have a new password sent to you straight away.
    • Select a payment method: Visa, Mastercard, Paypal, Bank Transfer or Afterpay – or enter your gift voucher code if you have one.
    • Confirm your order.
    • You will receive an email confirming your order.

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  • How can I be sure that I’ve made my purchase correctly?

    Once you have placed your order, you are given a snapshot of your order details - including your billing/delivery address  - if anything is incorrect simply click the link to advise us of the correct details.

    You will also receive a confirmation email. If you do not receive an email, please check your Spam folders, as certain providers can occasionally identify Order Confirmation emails incorrectly as Spam. If you cannot find the order confirmation email anywhere within your email account, please contact us at hello@mocka.co.nz.

  • How can I pay for my order?
    We accept payment by Credit Card (Visa/Mastercard only), Bank Transfer, Bank Transfer or Afterpay. 

     

  • I can’t enter my delivery address

    We recommend turning off any auto fill or autocomplete settings in your browser and slowly typing until the drop down box starts to populate the correct address. 

    If your address is not being recognised, please try to just type in the suburb then select it from the drop down options. This will then enable all fields so you can manually enter your billing and shipping address.

    Alternatively, some browsers do not show all fields and this may cause an issue, are you able to try an alternative device such as a PC or a mobile device? 

  • Can I use a discount code on my order?

    If you have a valid discount code, you MUST use it to get the discount. Enter the discount code in the box labelled 'Gift vouchers and promo codes' at the time of checkout. If you do not enter a valid discount code at the time of checkout, we cannot give you that discount or refund you the amount of the discount after your order is completed.

    ...Read more

    Only one discount code can be used per order.

    Discount codes cannot be used for sale products, to purchase gift vouchers or in conjunction with any other promotion. If our website is not processing your discount after a valid discount code is entered, or if the discount code entered is not accepted when you click Apply Code, then please email your order together with your discount code to hello@mocka.co.nz.

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  • Can you hold an order and dispatch at a later date?

    Unfortunately we cannot hold orders in our warehouse for dispatch at a later date.  We dispatch our orders within 24-48 business hours of receiving them.  If you know you will be away on holiday or are moving house etc, please advise us of an alternative delivery address so we can dispatch immediately.

  • I’ve entered the wrong email address for my order

    We are unable to amend the email address for the order once it has been placed, please contact us at hello@mocka.co.nz and we can provide your tracking details for you.

  • Why will my discount not work on package deals?

    Because Packages are already priced very competitively, you cannot use other discount codes or offers in conjunction with purchasing a package. 

    No further discounts apply in addition to the package price.

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