how can we help?
Do you have a retail shop where I can view products?
To keep prices down, we are online only so we currently do not have a retail shop. We have ensured that full details of each product are included on our website, so that you can make an informed decision when purchasing.
We offer a 30 day money back guarantee, so that in the unlikely event that the product you order is not what you want, you are welcome to return it, no questions asked.
Do you pre-order products or take back orders?Occasionally we will take pre-orders for specific products. If this is the case, we will clearly label these products as 'Pre-Order'. Please note that Package deals cannot be pre-ordered.
Can I purchase or redeem a gift voucher?
Gift vouchers are available for purchase online here. All Mocka gift vouchers are emailed instantly to the recipient, so we do not post physical gift vouchers to you. If you wish to redeem a gift voucher, you can use your gift voucher code during the checkout process. It is possible to use more than one gift voucher to complete a purchase. If you have any issues purchasing or redeeming a gift voucher, please email us at firstname.lastname@example.org.
Is it possible to receive regular information via email about Mocka’s latest products and special offers?
Yes, you can sign up via the subscription box in the footer below to receive our free email newsletters and to receive information on Mocka’s latest products, special offers and product updates. Simply enter your email address in the footer and you are instantly subscribed! You can also follow us on any of our social media pages such as Facebook, Instagram or Pinterest! We do run special promotions specifically for our social media followers from time to time so it does pay to join!
Can I cancel my Mocka email newsletter subscription?
Yes you can easily cancel your email subscription by following the simple instructions at the bottom of each newsletter or email.
What if I purchased a product on pre-order?
Our products are popular and they often fly out the door very fast.
When we know we have products arriving in the not-too-distant future, we like to let you know and give you the opportunity to pre-order/backorder that product so that you do not miss out when the product arrives. When product that has been pre-ordered arrives, we always aim to dispatch it to you on the same day. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date. We apologise for any inconvenience that this may cause, but if you are ordering by backorder please do not rely on it being there by a specific date – we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.
Do I have a Mocka account?
If you have set up a Mocka account, then you would have selected a password at the time of signup. If you have only signed up for our email newsletter, then this does not automatically create a Mocka website account for you.
To check if you have an existing website account, try entering your email address on the forgotten password page here. If you have an existing website account, it will send you a temporary password so you can access your account. If not, it will tell you that you do not have an existing account.
How Do I Use The 'View In Home' Feature?
We are currently trialling new augmented reality function on selected products. If you see a 'View In Home' button on product pages when looking at the site on a mobile device, you can click on this button to see a 3D virtual model of the product, superimposed onto your screen.
This feature will work on most modern mobile devices (2017 upwards), if you cannot get it working you may need to update your software to the latest version in order to view the 3D model.
Please note that products may not be 100% accurate in terms of materials and specifications, the 3D models are purely to give you an idea of size and style of the item relative to your own home's dimensions.