Mockas update on Covid19

24 March 2020

To our Mocka community, 

We hope you and your families are doing okay during this period of uncertainty and challenge.  Our thoughts are with all of you.  We will get through this if we pull together, adhere to Government directives designed to keep us all safe and, most importantly, #stayhome. 

Below is a short update on Mocka’s COVID-19 response plans. 


MOCKA ORDERS

To keep our teams and community safe, and to comply with NZ Government directives as a non-essential business, we are closing our distribution centre from Wednesday 25 March.  We are now working from home.

We have dispatched all orders received prior to 24 March.  We will keep our website fully operational and we will be accepting orders as usual.  All orders received will be dispatched in the order that they were received as soon as restrictions ease.  Please note that our couriers have also implemented contactless deliveries - you can learn more about this here. We will keep our website and social media updated with expected timeframes as things develop.   

CUSTOMER SERVICE

Our Customer Service team are working from home and will be available to help you out with any questions you have during this lockdown period.  We apologise in advance if you can hear our kids in the background of phone calls! 
 
We will also keep in touch with you via Facebook and Instagram, so come and chat if you’ve got time! 
 
Thank you for your support.  We love our community and we wish you and your families and friends the very best for the weeks ahead.  Mocka has always been a brand built on family values and these matter more than anything right now.
 
Stay safe and stay home.


Love from Team Mocka!
Mocka team